Returns & Refunds
RETURNS & REFUNDS POLICY
Town & Country Sales
Last updated: September 2026
1. Your right to cancel
If you buy goods online as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason. After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
2. Condition of returned goods
Please return goods in their original condition and packaging where reasonably possible. You may handle goods only as much as is reasonably necessary to establish their nature, characteristics and functioning. We may make a deduction from your refund where goods have been handled beyond this and their value has been reduced.
3. Return postage
For a change-of-mind return, you are normally responsible for the cost of returning the goods, unless we have agreed otherwise. If goods are faulty, damaged on arrival, incorrect or not as described, please contact us before returning them; we will deal with the return in accordance with your statutory rights.
4. Goods that cannot be returned
The cancellation right does not apply to certain goods where the law provides an exception, including personalised or made-to-order goods, goods that deteriorate or expire quickly, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Other statutory exclusions may also apply depending on the product.
5. Faulty, damaged or incorrect goods
If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order details and, where useful, photographs. Depending on the circumstances and your statutory rights, we may offer a repair, replacement, price reduction or refund.
6. Refunds
Where a refund is due, we will normally issue it within 14 days in accordance with applicable law and using the original payment method. Where you cancel an online order under the statutory cancellation rules, we will generally refund the standard delivery charge paid for the order. We do not have to refund any extra amount paid for a premium delivery service where a standard delivery option was available.
7. How to request a return or refund
Please contact Town & Country Sales with your order number and details of the goods you wish to return. We will provide the appropriate return instructions. Please keep proof of postage for any return you send to us.
8. Collection-only and large items
Some products may be collection only or may have specific delivery arrangements because of their size, weight or nature. Where a product is identified as collection only, the relevant delivery and collection terms shown on the product page will apply.
9. Your statutory rights
Nothing in this policy affects your legal rights. If goods are faulty, not as described, not fit for purpose or otherwise do not meet the requirements of applicable consumer law, you may have additional rights.
Town & Country Sales
Glenarm, Northern Ireland
Website: townandcountrysalesandhire.com