TERMS AND CONDITIONS
Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to purchases made through the Town & Country Sales website.
Town & Country Sales is a rural and agricultural retailer based in Glenarm, Northern Ireland. By placing an order through our website, you agree to these Terms & Conditions.
1. Ordering
All orders placed through our website are subject to availability.
When you place an order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to cancel an order where an item is unavailable, incorrectly priced, or where we are unable to fulfil the order for another genuine reason. If we cancel an order after payment has been taken, you will receive a full refund.
We aim to keep product descriptions, photographs and prices as accurate and up to date as possible. Product colours and appearance may vary slightly from photographs.
2. Prices
All prices shown on our website are in pounds sterling (£).
The price payable will be the price displayed at the time your order is placed.
Where applicable, VAT is included in the displayed price.
We reserve the right to correct genuine pricing errors. If an item has been purchased at an obviously incorrect price, we will contact you before processing the order and give you the option to proceed at the correct price or receive a full refund.
3. Delivery
We aim to dispatch orders as soon as reasonably possible.
Delivery times are estimates and may vary depending on the delivery service, location, weather, availability and other circumstances outside our control.
Some large, heavy or bulky agricultural and hardware items may not be available for standard delivery. Where an item is Collection Only, this will be clearly stated on the product listing.
If delivery is unavailable to your location, we will contact you and arrange a suitable alternative where possible or issue a full refund.
Once your order has been dispatched, you will receive tracking information where a tracked delivery service is available.
4. Collection
Some products may be available for collection from our premises in Glenarm, Northern Ireland.
Where an item is marked Collection Only, delivery will not be available for that product.
Customers collecting orders should wait until they have received confirmation that their order is ready for collection.
5. Returns and Your Right to Cancel
If you purchase goods online as a consumer, you generally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
Goods should be returned in their original condition, with original packaging where reasonably possible.
You are responsible for the direct cost of returning an item if you simply change your mind, unless the item is faulty, incorrect or we have agreed otherwise.
You may handle goods as you would reasonably be able to in a shop to establish their nature, characteristics and functionality. If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.
6. Items That Cannot Be Returned
Some products are exempt from the usual cancellation rights. These can include:
• Personalised or made-to-order products
• Goods that are liable to deteriorate or expire quickly
• Sealed goods which cannot be returned for health or hygiene reasons once unsealed
• Any other goods excluded from cancellation rights under applicable consumer law
Where an item is excluded from the statutory cancellation period, this will be made clear where appropriate.
This does not affect your legal rights where goods are faulty, damaged, incorrectly supplied or not as described.
7. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs of the item and packaging so that we can investigate the issue.
If goods are faulty, not as described or do not meet the requirements of consumer law, you may have the right to a repair, replacement, price reduction or refund depending on the circumstances.
Nothing in these Terms & Conditions affects your statutory rights.
8. Refunds
Once a return has been received and checked, we will process any refund due as soon as reasonably possible.
Where you exercise your legal right to cancel an online order, refunds will normally be made within 14 days in accordance with applicable consumer law.
Refunds will normally be made using the original payment method.
Where you have paid for standard delivery, the cost of standard delivery will generally also be refunded when you exercise your statutory cancellation right. Any additional cost for a more expensive delivery option will not normally be refunded.
9. Exchanges
If you would prefer to exchange an item rather than receive a refund, please contact us.
Exchanges are subject to stock availability.
Your statutory rights regarding faulty or incorrectly supplied goods are not affected by our exchange policy.
10. Delivery Problems
If your parcel arrives damaged, please contact us as soon as possible.
If an item is missing from your delivery or you have received the wrong item, please contact us and we will investigate and arrange an appropriate solution.
11. Product Information
We make every reasonable effort to ensure that product information, descriptions, photographs and prices are accurate.
Manufacturers may occasionally change product packaging, specifications or appearance. Where this happens, the product supplied may differ slightly from the photograph while still being the correct product.
12. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available or free from errors.
We may temporarily suspend the website for maintenance, updates or circumstances outside our reasonable control.
13. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
In particular, nothing in these Terms & Conditions affects your statutory rights as a consumer or our legal responsibilities in relation to faulty or misdescribed goods.
14. Complaints
If you have a problem with an order or are unhappy with our service, please contact us first so that we can try to resolve the issue.
Please provide your order number and details of the issue wherever possible.
We will aim to deal with complaints fairly and as quickly as reasonably possible.
15. Privacy
Any personal information provided when placing an order will be handled in accordance with our Privacy Policy.
16. Governing Law
These Terms & Conditions are governed by the laws applicable in Northern Ireland.
Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you.
Contact Us
Town & Country Sales
Glenarm, Northern Ireland
For questions regarding orders, returns or refunds, please contact us through the contact details provided on our website.
Delivery & Shipping Policy
Last updated: September 2026
At Town & Country Sales, we aim to get your order to you as quickly and safely as possible.
Delivery Areas
We deliver to addresses within the UK where our chosen delivery services are available.
Some large, heavy or bulky agricultural and hardware products may not be suitable for standard courier delivery. These products will be clearly marked as Collection Only or may have specific delivery arrangements.
If we are unable to deliver a particular product to your address, we will contact you before processing the order. Where payment has already been taken and we cannot agree a suitable delivery arrangement, you will receive a full refund.
Delivery Costs
Delivery charges are displayed at checkout before you complete your purchase.
The delivery cost may vary depending on the size, weight, quantity and destination of your order.
Where additional delivery charges apply because an item is particularly large or heavy, we will contact you before dispatch.
Processing Your Order
We aim to process and dispatch orders as soon as reasonably possible.
Orders are normally processed during our business hours.
Delivery times are estimates and may vary due to courier delays, weather, stock availability, peak periods or circumstances outside our reasonable control.
Unless a different delivery period has been agreed with you, goods purchased online will normally be delivered within 30 days as required by applicable consumer law.
Tracking
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
Please ensure that your delivery address and contact details are correct when placing your order.
Damaged Deliveries
Please check your order when it arrives.
If your parcel appears damaged, please take photographs of the packaging and the goods and contact us as soon as possible.
If goods arrive damaged, faulty or incorrectly supplied, please contact us so that we can investigate and arrange an appropriate solution.
Your statutory consumer rights are not affected.
Missing or Incorrect Items
If an item is missing from your order or you have received the wrong item, please contact us as soon as possible with your order number and details of the issue.
We will investigate and arrange a replacement or refund where appropriate.
Collection Only Products
Some products are available for Collection Only because of their size, weight, nature or delivery restrictions.
Where a product is collection only, this will be clearly stated on the product page.
Customers will be notified when their order is ready for collection.
Delivery Delays
We cannot be held responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, road closures or other unforeseen events.
We will, however, do our best to keep you informed and assist in resolving any delivery issue.
Contact Us
If you have any questions about delivery, please contact Town & Country Sales using the contact details provided on our website.
Privacy Policy
Last updated: September 2026
Town & Country Sales respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we keep it secure and your rights regarding your personal information.
Who We Are
Town & Country Sales
Glenarm, Northern Ireland
For questions about your personal information or this Privacy Policy, please contact us using the contact details provided on our website.
Information We Collect
When you place an order, contact us or use our website, we may collect information such as:
• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Payment and transaction information
• Information you provide when contacting us
• Website usage information, such as cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
We may use your personal information to:
• Process and fulfil your orders
• Arrange delivery or collection
• Take and process payments
• Contact you about your order
• Respond to enquiries and customer service requests
• Deal with returns, refunds and complaints
• Keep appropriate business and financial records
• Improve our website, products and services
• Prevent fraud and protect our business
• Meet our legal and regulatory obligations
Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not need to store your full payment card details ourselves where these are processed securely by the relevant payment provider.
Your payment information may be processed in accordance with that provider’s own privacy policy and security procedures.
Delivery Companies
Where necessary to fulfil your order, we may share relevant information such as your name, delivery address, telephone number and order details with delivery companies or courier services.
We only share information that is reasonably necessary to fulfil the delivery.
Other Service Providers
We may use trusted third-party service providers to help us operate our business and website.
These may include:
• Website hosting providers
• Payment providers
• Delivery and courier companies
• Website and IT service providers
• Accounting and bookkeeping providers
• Email or communication providers
Where personal information is shared, we take reasonable steps to ensure it is handled securely and appropriately.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer because of legal, accounting, tax or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Marketing
If you choose to receive marketing communications from us, we may use your contact details to send information about products, offers or services that may be relevant to you.
You can unsubscribe from marketing communications at any time.
We will not use your information for direct marketing where we are not permitted to do so by law.
Cookies
Our website may use cookies and similar technologies to make the website work properly, remember preferences and understand how visitors use the website.
Some cookies may be provided by third-party services used on our website.
You can manage cookies through your browser or, where provided, our website’s cookie settings.
Your Rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Request a copy of your personal information in certain circumstances
• Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal exceptions.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or how we process personal information.
The latest version will always be made available on our website.
Complaints
If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Contact Us
Town & Country Sales
Glenarm, Northern Ireland
Please use the contact details provided on our website if you have any questions about this Privacy Policy or how we handle your personal information.